Terms and conditions

This version applies from 21 augustus 2026.

This is a translation, provided so you can read what you are agreeing to. If the English and the Dutch text differ, the Dutch version is the one that counts. Ordly is a Dutch company and Dutch law applies.

1. Who we are

Ordly is based in Amsterdam, the Netherlands. Chamber of commerce nog invullen, VAT number nog invullen. You can reach us at service@ordly.nl.

2. What the service is

Ordly is a trading portal for sellers on bol. It fetches your orders through bol's official connection, creates your invoices, sends review emails according to bol's rules, tracks your returns and watches your buy box. You get your own environment on your own address.

We are not part of bol and not approved by bol. What bol does with your account is bol's decision.

3. What it costs, and when

• Your first month costs € 9.95, whichever tier you are on. That is the launch offer for everyone starting now.
• After that you pay monthly in advance, by direct debit. The amount depends on how many orders you have per month; the tiers are on the site.
• If you go over a tier, the price goes up the following month. We tell you beforehand and never charge retroactively.
• Price changes are announced at least a month in advance. If you do not agree, you can cancel before the new price takes effect.

4. Cancelling

You cancel whenever you like, in the portal itself. No notice period and no minimum term. You finish the month you are in; after that nothing more is charged.

You take everything with you. Before you stop you can download your invoices as PDF and as UBL, and your orders as CSV. That stays possible until thirty days after your last day. After that we delete your environment, except what we are legally required to keep; see the privacy page.

5. What we do to keep it working

• We do our best to keep the portal available, but do not guarantee a percentage. We are a small company and do not promise what we cannot deliver.
• We make a backup every night and keep it encrypted in another location.
• If something goes wrong, we say what went wrong. Including when it was our fault.
• Maintenance that takes the portal offline happens outside office hours and is announced.

6. What we expect from you

• You follow bol's rules. The portal enforces the rules around review emails and you cannot switch those off, but the rest is up to you.
• You do not share your login. If several people need access, ask for several logins; that costs nothing extra.
• You use buyer data only for what it is meant for. What that means is set out in the data processing agreement and in the screen you confirm once before opening your orders.
• You make sure your company details are correct. They appear on the invoices that go to your buyers; a wrong number is your invoice, not ours.

7. Your VAT return is yours

Ordly adds up what is in your invoices and puts it in a file: your revenue per rate, the VAT on it, your credit notes, and the UBL and CSV files for your accountant. That is a tool. It is not advice, not bookkeeping and not a tax return.

• We do not file returns for you. We are not accountants, not tax advisers and not a bookkeeping firm. What you submit to the tax authorities, you submit, or your accountant does.
• You check the figures before you use them. They come from your invoices as they were sent. If something there is wrong, a wrong VAT rate on an item, a buyer in the wrong country, an order bol settled differently, then it is wrong here too.
• Special schemes are your business. The OSS scheme for buyers in other countries, the Dutch small business scheme, the margin scheme, reverse-charged VAT: we do not know what you are registered for or what applies to you. Sort that out with your accountant.
• We are not liable for your return. Not for an additional assessment, a fine, interest or the costs that follow from them, even if the amounts came out of Ordly. This does not apply in cases of intent or deliberate recklessness on our part.
• You indemnify us. If a claim arrives from the tax authorities or from anyone else that arises from your return, your records or your invoices, it is for your account and not ours.

Why this is spelled out here rather than tucked into the small print: a program that acts as though it knows your tax return costs you more in an audit than it ever saved. We would rather calculate hard for what we do know, and be just as clear about where that stops.

8. If something goes wrong

We are liable for damage caused by our fault, up to a maximum of the amount you paid in the twelve months before. We are not liable for consequential loss, lost revenue, or a connection bol withdraws, unless it is demonstrably down to us.

This limitation does not apply in cases of intent or deliberate recklessness on our part.

9. Changes to these terms

We let you know at least a month in advance by email. If you do not want to continue under the new terms, you can cancel before they take effect.

10. Which law applies

Dutch law. If we cannot work it out together, we go to the court in the district where we are based. But email first; most things are solved with a conversation.